FAQs

How do I get support for Enterprise CMS issues?

Check FAQs

The first step when you need assistance is to check the Enterprise CMS FAQs. These FAQs cover many of the common issues and questions content managers have when working with the Enterprise CMS. 

Request Support

To initiate a support request, send an email to ucomm-support@pdx.edu. Your message gets tracked in OIT's Help Desk ticket system and is routed directly to UComm's Web Team. 

Here are some tips about what to include in your request:

  • Write a descriptive subject line. For example, if you were having trouble uploading files and you are working on the Admissions site, a good subject line might say "problems uploading PDFs on /admissions".
  • Describe the process and the problem. Tell us the steps you took before things when wrong. Was there an error message? If so, what did it say?.
  • Attach a screenshot. Include as much of the browser window as possible. If you don't know how to take a screen shot, check out these resources:
  • Tell us about your workstation. What operating system do you use (Windows 7, Windos XP, Mac OS X 10.6, Mac Yosemite, etc.)? Which browser are you using (latest Chrome or Firefox, Safari 5, Internet Explorer 9, etc.)?
  • Add any other needed information. Try to be as thorough as possible; the more information we have the more efficient we can be when resolving your issue.